Cancellation Policy
- Customers can reschedule or cancel the service request anytime through call +91 8108081088
- If service request is cancelled or rescheduled before the cancellation time limit, then the cancellation charges will NOT be applicable.
- If service request is cancelled or rescheduled after the cancellation time limit, then the cancellation charges will be applicable.
- In case the service request is cancelled by Acservicewa, then customer is NOT liable to pay cancellation charges.
Service :AC Service
Cancellation Charges : 250 Rs
Cancellation Time Limit (before the scheduled service time) : 2 hours
Rework Policy
- Rework Policy is only applicable for service issues related to workmanship. If there is any problem with spare parts or material, same will not be covered under Rework Policy.
- Any kind of functional issue reported within warranty period post completion of work will be inspected by the service provider and if workmanship issue is identified, rework will be provided without any additional cost.
- For any issue reported post the warranty period, the same needs to be booked as a fresh order and standard charges will be applicable.
- For any extended warranties, please talk to Acservicewala directly.
- If you do have concern with regard to the service quality or service provider, you may write to us at support@panjam.in or contact at +91 8108081088 within 24 hours of your service.
- All warranty details mention on each service terms and conditions separately
Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. such as Remote, Plastic Part of Air conditions or Air conditions services cannot be returned. We also do not accept products that are intimate or hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
.Gift cards
To complete your return, we require a receipt or proof of purchase.
Exchanges Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@panjam.in
Shipping
To return your product, you should send your product to: 11,Mani Bhavan, Carter Rd No 3, Borivali (E), Mumbai-400066
you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach may vary.
If you are shipping an item over Rs 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds Policy
Services:
All the services available in acservicewala.com is not Refundable.
In special case :
In special case if customer requested for refund Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the refundable amount will automatically credit to your original method of payment, within 7 to 10 Working Days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your or Bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@panjam.in